Refund & cancellation policy

Last updated 22 August 2026

This page sets out how cancellation and refunds work for CourtBoard subscriptions. It forms part of our terms of service.

Free trial

Every new office gets 14 days of the full product free, with no payment details collected. If you do nothing at the end of the trial, access simply stops — nothing is charged.

Cancelling a subscription

• To cancel, the office owner e-mails support@flickmax.com from the e-mail or mobile number registered to the office, naming the office, and we will talk you through it — but the cancellation itself has to be done in the store that took the payment, because only the account holder can end a store subscription:
  On Android: Google Play → Payments and subscriptions → Subscriptions.
  On iPhone: Settings → your name → Subscriptions.
• Cancellation stops future renewals. Your office keeps full access until the end of the period already paid for. After that the app locks until a subscription is restored; your data is kept, so resubscribing later picks up exactly where you left off.
• Before the period ends you can export any case's diary as a PDF from inside the app (Case → Export diary). If you want the data erased instead of kept, see deleting your account.

Refunds

• Duplicate or mistaken charges — refunded in full. Write to us with the order number from the store receipt and we will take it up with the store.
• Yearly plans — if you cancel within 7 days of the first yearly payment and the office has not used the service meaningfully in that time, we refund the payment in full.
• Monthly plans and part-used periods — because the trial lets you evaluate the product fully before paying, we do not normally refund part of a month or year already started. If something has gone wrong on our side — an outage, a billing error, a feature that did not work as described — write to us; we deal with those case by case and fairly.

How and when refunds are paid

Subscriptions are sold by Google Play and the App Store, so refunds are issued by them, to the original payment method, under their own policies — we cannot credit a card ourselves.

The fastest route is to ask the store directly: on Android through Google Play → Order history, and on iPhone at reportaproblem.apple.com. If the store declines and you believe the case falls under this policy, write to us and we will take it up on your behalf; where Google Play allows us to issue the refund ourselves, we will. Stores typically credit within 5–7 working days, and banks occasionally take longer to show it.

Failed payments

If a renewal payment fails, the store retries it for a few days and the app keeps working in the meantime. If the payment still fails, access pauses until it is settled — no late fee, no penalty.

Questions or disputes

E-mail support@flickmax.com with your office name and the store order number. We reply within two working days. Disputes are governed by the laws of India with courts at Deesa, Banaskantha, Gujarat having jurisdiction.